Billing, Cancellation and Refunds
Service purchased
Version: 3 November 2026. Seller: Eservices trading as LaunchMyTrack, 4 Loughrigg Terrace, Blackpool, FY4 4RW, United Kingdom; eservices697@gmail.com. Purchases cover release preparation tools only. Store delivery, royalties and payouts are unavailable. Live checkout remains closed until launch checks are complete.
Price and payment
Creator £29.99/year; Pro £69.99/year; AI Label £199/year; Single Release £6.99 once. Prices are charged in GBP by Stripe. Eservices is not VAT registered and adds no VAT. Your bank may charge its own currency-conversion fee. No payment is taken just for opening a checkout. Access activates only after successful payment is confirmed by Stripe.
Annual subscription and limits
Annual plans renew automatically every year at the price disclosed before purchase unless you cancel before renewal. There is no free trial. Artist limits are workspace totals: Creator 1, Pro 3, AI Label 10. New release allowances are 12, 40 and 120 respectively per calendar year, resetting on 1 January, and do not carry over. They are not an anniversary-based allowance. Existing release records, including drafts, count in their creation year; editing an existing eligible draft does not use another allowance. Subscription access lasts for the paid period.
Single Release credits
Each £6.99 one-time payment creates one credit, with no automatic renewal or time-based expiry. When relying on credit access, the credit is assigned when you first save a new release draft, before submission or internal approval. It stays with that release; eligible edits do not use another credit. It is not transferable to another release, person or account and has no cash redemption value except applicable refund rights. A credit does not buy store delivery or guarantee approval. During an active annual plan, new releases use the annual allowance; unused credits remain for later use.
Cancel renewal
Open Studio → Subscription → billing portal to cancel future renewal, update the payment method or view invoices. Cancellation normally takes effect at the end of the current paid period and access continues until then. It does not itself request a refund or delete account data. If the portal is unavailable, email eservices697@gmail.com from your account address before renewal and clearly ask to cancel. Plan upgrades and downgrades are not currently offered through the portal; contact support before buying another annual plan.
14-day full-refund promise
For an initial purchase or an annual renewal, tell us within 14 days after the payment that you want a refund. We offer a full refund under this policy even if you have used the preparation tools or assigned a Single Release credit. Starting access does not waive this promise. We will cancel renewal for a refunded subscription and end the refunded paid entitlement; a refunded credit is revoked. This is in addition to any mandatory cancellation rights.
Other refunds and faults
After 14 days, unused Single Release credits may be refunded on request while unassigned. Annual change-of-mind cancellations after 14 days normally do not receive a partial-period refund. This does not limit remedies where the service is faulty, misdescribed or not supplied. Refunds are reviewed manually; there is no instant refund button. Send the account email, payment date and order or invoice reference, never full card details. We return approved refunds to the original payment method within 14 days of agreeing the refund or receiving a valid statutory cancellation; bank processing can take additional time.
How to cancel or request a refund
Email eservices697@gmail.com, write to the address above, or open a Billing ticket in Studio. Any clear cancellation statement is acceptable. Optional form: To Eservices trading as LaunchMyTrack, eservices697@gmail.com, 4 Loughrigg Terrace, Blackpool, FY4 4RW, United Kingdom. I give notice that I cancel my contract for [plan or credit], ordered on [date]. Account email: [email]. Name: [name]. Address: [address]. Date: [date]. Signature only if sent on paper.
Failed, delayed or disputed payments
A pending, failed or overdue payment does not grant paid access. Stripe may retry failed recurring charges; update your payment method in the portal or contact support. Access may be paused until a current payment is confirmed; existing records are not automatically deleted. A refund, dispute or fraud alert can revoke a credit or place a subscription on a review hold. Contact support for human review. A checkout success screen alone does not activate access.
Records and changes
Save or print this policy and your Stripe receipt. The accepted policy version, plan, price and checkout reference are recorded for billing support. New terms do not retrospectively remove rights attached to an existing purchase. We will notify you before material renewal changes. Nothing in this policy limits mandatory consumer rights.